PRACTICAL DEBT DISPUTE HELP TO RESOLVE DEBT COMPLAINTS & DISPUTES WITH UK
LENDERS (BANKS, BUILDING SOCIETIES & FINANCE COMPANIES) INCLUDING ARBITRATION,
LIAISING WITH OMBUDSMAN/ARBITRATOR/MEDIATOR & SOLICITORS-also any Dispute Research carried out on request.
INITIAL ASSESSMENT AND DEBT DISPUTE HELP SERVICE TIME COST FREE. Please e-mail firstname.lastname@example.org (see ABOUT DEBTWISE FOR BACKGROUND). DEBTWISE is an altruistic practical advice service and has no association with Claim Management Companies. The aim is to provide time cost free* help to those persons with genuine grievances.
|HELP WITH COMPLAINTS||
AIMS AND OBJECTIVES
DEBTWISE is a free practical debt help NOT legal advice service. Any advice given is without prejudice and without liability at all times (see ABOUT DEBTWISE for background) DEBTWISE does not support Claims Management Companies which focus on technical legal issues. If you want more information about Debtwise please do not hesitate to email email@example.com . Please note that any references to the Office of Fair Trading (OFT) and Financial Services Authority (FSA) need to be linked to the Financial Conduct Authority (FCA) taking over much of the OFT/FSA role from 1 April 2014. The website links to the OFT/FSA still work, and this information does not appear on the FCA website. The FCA website Consumer reference point is http://www.fca.org.uk/consumers
LINKS: Please note that information re links is given without any liability. The information is intended to be helpful.
DEBTWISE cannot provide debt counselling or debt adjustment in line with the strict FCA requirement. The aim of the help service is to deal with disputes. Please see Free Debt Counselling webpage for information on organisations who provide debt counselling
FINANCIAL CONDUCT AUTHORITY: Consumer guide http://www.fca.org.uk/consumers when looking for any guidance start here.
CONSUMER RIGHTS ACT 2015 : As from 1 October 2015 the Consumer Rights Act 2015 affects many aspects of goods/purchases/faults/remedies. Looking at Google, Which? have details which are available http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act including video on returning faulty products. The link to the Citizens Advice page is https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/the-consumer-rights-act-2015/ (there is also CAB reference to Alternative Dispute Resolution https://www.citizensadvice.org.uk/Documents/Advice%20factsheets/Consumer%20Affairs/c-alternative-dispute-resolution.pdf )
BANK CHARGES COMPLAINTS .
Govan Law Centre (based in Govan, Scotland) has useful information on many consumer issues including bank charges. http://www.govanlc.com/bankcharges.html (Note although Govan Law Centre is based in Scotland and refers to law in Scotland, the advice provide by them on many subjects applies to England & Wales).
Money Saving Expert (Martin Lewis) has regular update advice for those wishing to reclaim bank charges for hardship reasons http://www.moneysavingexpert.com/reclaim/bank-charges-hardship and http://www.moneysavingexpert.com/reclaim/oft-bank-charges http://www.moneysavingexpert.com/reclaim/bank-charges
FRAUDS AND SCAMS: This is a highly technical issue as scams rapidly develop. Debtwise can assist in presenting a complaint to the Financial Ombudsman Service.
PAYMENT PROTECTION INSURANCE: Claim yourself after looking what to do!
For information see the Financial Conduct Authority website on how to claim: http://www.fca.org.uk/consumers/financial-services-products/insurance/payment-protection-insurance/claim-ppi This is a step by step. Other information is available: Guardian article http://www.guardian.co.uk/money/2010/sep/04/mis-sold-ppi-how-to-claim also http://www.guardian.co.uk/money/2011/apr/23/ppi-compensation-claim?INTCMP=SRCH and Moneymadeclear http://www.moneymadeclear.org.uk/products/insurance/payment_protection.html . The facts about PPI are covered in a free downloadable guide called 'Just the facts about insurance'. The Financial Ombudsman Service guidance on PPI is at http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html with an update in October 2017 http://www.financial-ombudsman.org.uk/publications/ombudsman-news/142/142.html
INTEREST RATE HEDGING PRODUCTS: Insurance may have been mis-sold to some small to medium size business to protect for interest rate increases. The FCA have covered this in detail. See http://www.fca.org.uk/consumers/financial-services-products/banking/interest-rate-hedging-products For info sheet email firstname.lastname@example.org
CARD PROTECTION POLICIES: Card protection insurance has possibly been mis-sold. If you took out a policy through a CPP policy then it would appear the company will be writing to you. See The Financial Conduct Authority website http://www.fca.org.uk/news/consumer-redress-agreed-for-mis-sold-cpp-insurance . Do not use a claim company without considering alternatives. Complain to the card company, ask for details of their complaints policy, keep copies of all letters and if no progress consult with Financial Ombudsman Service. See http://www.guardian.co.uk/money/payment-protection-insurance
CLAIM MANAGEMENT COMPANIES : If an individual wishes to use a claim management company (which normally gives free advice but will charge for success in any claim) please ensure any claim handling company is regulated by the Ministry of Justice at www.claimsregulation.gov.uk . The Ministry of Justice have guidance on how consumers should complain http://www.justice.gov.uk/claims-regulation/information-for-consumers/how-to-complain It is not recommended that claim management companies are used for PPI claims as there is sufficient online guidance to make a claim without cost.
CONSUMER CREDIT ACT AGREEMENTS : There is a lot of forum comment regarding possible unenforceability of CCA Agreements and Claim Companies offer to look at an Agreement (normally for a fee). There is ongoing legal work concerning the validity of CCA Agreements where a lump sum has been added up front or incorrect interest has been quoted. Debtwise strongly recommends that great care be taken before paying a fee for a CCA Agreement to be 'checked'. If anyone has any views please feel free to email email@example.com in order that information can be shared. See above regarding changes from 1 October 2015 in Consumer Rights Act 2015 https://www.gov.uk/government/publications/consumer-rights-act-2015/consumer-rights-act-2015 The CAB have advice online https://www.citizensadvice.org.uk/debt-and-money/borrowing-money/your-rights-when-you-borrow-money/
MINISTRY OF JUSTICE. PPI re-claim companies are regulated by the Ministry of Justice. The MoJ website has information on regulation/fees and consumer facts. http://www.justice.gov.uk/claims-regulation
GENERAL ADVICE : MONEY SAVING EXPERT...Martin Lewis who often appears on TV http://www.moneysavingexpert.com/banking/ provides free financial guidance and has a mailing list. Compares credit card offers and rates and is helpful to those searching for a better financial deal.
Free advice service The Money Advice Service: http://www.moneyadviceservice.org.uk/ Free Government sponsored service
HM Government Debt Management online help 'Options for dealing with your debts' https://www.gov.uk/pay-off-debts
Where to get free debt advice https://www.moneyadviceservice.org.uk/en/tools/debt-advice-locator
CONSUMER ADVICE : The CAB national helpline https://www.adviceguide.org.uk/ 03454 04 05 06. Also www.whatconsumer.co.uk has information about consumer related issues, including consumer credit act rights, debt management and debt collectors.
COUNSELLING : To find a counsellor to go through personal problems, which may be associated with debt or other problems, The Counselling Directory may be able to help. http://www.counselling-directory.org.uk/debt.html
SEARCH GOOGLE : www.google.co.uk
Free search engine submission and placement services!