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PRACTICAL
HELP TO RESOLVE DEBT COMPLAINTS & DISPUTES WITH UK LENDERS (BANKS,
BUILDING SOCIETIES & FINANCE COMPANIES) INCLUDING ARBITRATION LIAISING WITH
OMBUDSMAN/ARBITRATOR & SOLICITORS. ALSO FREE DEBT
CONSOLIDATION, DEBT COUNSELLING, INDIVIDUAL VOLUNTARY ARRANGEMENT ( IVA )
, ENDOWMENT MORTGAGE, OLD MORTGAGE DEBT
ADVICE.
INITIAL ASSESSMENT AND BASIC SERVICE FREE – Just submit completed Assessment Form or e-mail adv@debtwise.co.uk (see ABOUT DEBTWISE )
AREAS COVERED

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LENDERS TAKING UNFAIR ACTION? |
ENDOWMENT MORTGAGE SHORTFALL? |
HELP WITH COMPLAINTS |
LENDING
PROBLEMS AND DISPUTES? |
AIMS AND OBJECTIVES
DEBTWISE is a practical NOT legal advice service. Any advice given is without prejudice and without liability at all times (see ABOUT DEBTWISE for background) If you want more information about Debtwise and its services please do not hesitate to contact us.
Email:
adv@debtwise.co.ukLinks : Please note that information re links is given without any liability. The information is intended to be helpful.
BANK CHARGES COMPLAINTS
The OFFICE OF FAIR TRADING website should be consulted for their latest update. Use the OFT search for 'bank charges' to monitor updates www.oft.gov.uk . On 24th April 2008 it was announced the OFT had won their 'test case' against the banks. This means the OFT will carry out a review. It does not mean banks will immediately refund claims in the pipeline or future claims. It is necessary to maintain regular contact with OFT site for progress. (Update from OFT April 2008 http://www.oft.gov.uk/news/press/2008/55-08 )
FINANCIAL OMBUDSMAN SERVICE GUIDANCE See guidance on http://www.financial-ombudsman.org.uk/faq/bank-charges.html
BANK ACTION GROUP/THE CONSUMER ACTION GROUP FORUM ( www.consumeractiongroup.co.uk ) is a support forum where people affected by punitive bank charges can meet and share information. NOTE : 2007 : Each time a test case is noted in the Consumer Action forum it has been settled. For anyone contemplating taking action this is essential reading. Actions pending the OFT test case were put on hold by the courts. Following decision on 24th April 2008, please monitor OFT site.
PENALTY CHARGES : Another advice website giving guidance on how to reclaim bank charges http://www.penaltycharges.co.uk/guide/
ADDITIONAL BANK CHARGES NOTE : The Daily Mail website www.thisismoney.co.uk has devised letters to help in writing to banks about charges. Gives help to possibly claim against the bank through the online court. ( www.moneyclaim.gov.uk ). Motley Fool has advice and feedback for those who wish to fight bank charges. Link: http://www.fool.co.uk/index.htm?ref=Yo Which? Magazine has advice- for further information see www.which.co.uk/bankcharges GMTV advice is shown at http://www.gm.tv/index.cfm?articleid=21859 .
CLAIM MANAGEMENT COMPANIES : If an individual wishes to use a claim management company (which normally gives free advice but will charge for success in any claim) then RBC Claim Management can provide free advice see http://www.bank-charges-claim.co.uk/contactUs.html
INDIVIDUAL VOLUNTARY ARRANGEMENTS ( IVA) : See Free Debt Counselling for more details or contact the UK Insolvency Helpline 0800 074 6918 www.insolvencyhelpline.co.uk . Send email to adv@debtwise.co.uk for general information help sheet.
Links to other advice websites : www.money-links.net www.clear-your-debt.co.uk www.yourclear.co.uk www.abacus-loans.co.uk www.debt-problems.net www.LemonAid.net www.clearstart.org/index.php www.cccs.co.uk www.debtadvicetrust.info www.nationaldebtline.co.uk www.citizensadvice.org.uk www.moneyinfomaster.com www.myvesta.org.uk www.debtleap.com www.trapped.co.uk www.freeivaadvice.co.uk (for more details see Free Debt Counselling). IVA advice www.theiva.co.uk , http://www.westopdebt.co.uk:80/
BANKRUPTCY : As well as free debt counselling, anyone with major debt problems should consider all options, including not only the IVA (above), but also Bankruptcy. Please see website for helpful information and advice www.becomingbankrupt.co.uk/home.htm .
DEBT FORUMS (for exchange on information, views etc on debt related subjects)
Consumer Action Group : www.consumeractiongroup.co.uk
Debt Forum UK :
www.debtforum.org.uk (Debt
Forum is a support board allowing people with debt problems to
share their experiences with each other. Members help and offer mutual support
and advice to others facing bankruptcy and similar debt
related issues).
GENERAL ADVICE : www.moneysavingexpert.com provides free financial guidance and has a mailing list. Compares credit card offers and rates and is helpful to those searching for a better financial deal.
LOAN ADVICE :
www.accepted.com - will search loan
information on over 200 plans offered by major UK lenders. DEBTWISE holds a Consumer Credit Licence - 478241
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