practical help to resolve debt dispute problems with UK lendersUk lender complaintsresolve debt complaints and disputes
solutions for debt complaints and disputes
P.O. BOX 5, FRODSHAM CHESHIRE WA6 6FL

practical help to resolve lending debt complaints & disputes PRACTICAL HELP TO RESOLVE DEBT COMPLAINTS & DISPUTES WITH UK LENDERS (BANKS, BUILDING SOCIETIES & FINANCE COMPANIES) INCLUDING LIAISING WITH OMBUDSMAN/ARBITRATOR & SOLICITORS. ALSO FREE DEBT CONSOLIDATION, DEBT COUNSELLING,  ENDOWMENT MORTGAGE, OLD MORTGAGE DEBT ADVICE.
 

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Free Debt Counselling (also see below link to debt forums)

The following offer free debt counselling giving guidance to help re-organise household budgets and set up debt repayment programmes. Note that priorities such as Mortgage, Council Tax and household utilities should be paid BEFORE any unsecured debts. Any payments due to the Child Support Agency also take priority. NOTE : IT IS STRONGLY RECOMMENDED THAT ADVICE IS TAKEN FROM AN INDEPENDENT NON CHARGEABLE DEBT COUNSELLING SERVICE BEFORE ANY DEBT CONSOLIDATION LOANS ARE TAKEN OUT. (If advice is taken from a debt counselling service advise the lender and request any proposed action be put on hold).

Personal debts including unsecured loans, catalogues, bank overdrafts are all non priority although setting up low payments can impact on your credit reference record. The benefit is making repayments that can be afforded and often persuading creditors to completely suspend interest charges. (NOTE : For SCOTLAND, Money Advice Scotland (0141-572-0237)
For NORTHERN IRELAND, Association of Independent advice Centres(028-9064-9519)  www.adviceni.net )

NOTE : Stop House Re-possession Companies  : A number of companies offer a service to find a buyer to purchase a house, and possibly rent the house back to the owner who wishes to sell. Before making a commitment to such a company please take advice from a reputable Debt Counselling Service. (see below Sale and Rent Back)

Consumer Credit Counselling Service

( 0800-138-1111 ) www.cccs.co.uk

Initial telephone advice covering all personal debt problems including actions threatened by debt collectors, bailiffs, catalogue companies ( whose debts are not enforceable without a signed Consumer Credit Act agreement ! ). In certain circumstances a Debt Management Plan can be set up where one payment is made via CCCS to creditors (free service). CCCS can also advise on Individual Voluntary Arrangements (IVA).

Debt Advice Trust

(0800 954 6519) www.debtadvicetrust.info

The Debt Advice Trust is a UK registered not for profit organisation which exists to enable people in serious debt to get advice on various debt solutions ranging from Bankruptcy to an IVA (Individual Voluntary Arrangements), Debt Management Plan and more besides.

National Debtline

( 0808-808-4000) www.nationaldebtline.co.uk

Similar to above although do not have facilities for Debt Management Plan. More of a self-help service. Can also advise on Bankruptcy.

National Debtline have several specimen letters on their site which are very helpful in writing to creditors

Credit Action Group

www.creditaction.org.uk
2 Ridgmount Street
London
WC1E 7AA
 (0207 436 9937)

Linked to Consumer Credit Counselling Service (0800 138 1111). Advice about money management. Credit Action is a national money education charity and this website will tell you everything you are looking for.

Citizens Advice Bureau

( National number 0207-833-2181 ) www.citizensadvice.org.uk

As above but can sometimes write letters direct to creditors where only token payments can be afforded i.e. min payment £1 per month. Advice depends on finding a local CAB and the waiting time!

NOTE: Be wary of newspaper adverts for companies offering to reduce debt or charging for a service to make one monthly payment - CCCS can do the latter without charge. ALWAYS check what charges are involved !

HOUSE SALE AND RENT BACK : GREAT CARE NEEDED

Advice should be taken from a free debt counselling organisation before making any commitment. Any offer for a house below current market value should be treated as an undervalue.  If you decide to do a sale and rent back you should carefully check the rental conditions as these may be be short term and the new buyer may decide not the renew any lease.  see information http://direct.gov.uk/en/Nl1/Newsroom/DG_172337 http://www.thisismoney.co.uk/mortgages/article.html?in_article_id=455448&in_page_id=8 http://www.oft.gov.uk/oft_at_work/markets/infrastructure/sale-rent/ (The OFT site is essential reading)

Repossession-Stoppers www.repossession-stoppers.com  (Offer repossession help/advice and a service to find a cash buyer. They state no fees are charged for the service and they also pay your solicitor fees).

ENDOWMENT POLICY :  AAP - Advice on selling endowment policies www.aap.co.uk Find out how to sell your endowment policy and obtain a free valuation of your policy. 

Bankruptcy

It is best to take advice from free debt counselling services first. The Insolvency Service produce a free 'Guide to Bankruptcy'. Contact the Department of Trade and Industry for a copy.

Also obtain free advice on IVA's and Bankruptcy from the Bankruptcy Advisory Service ( www.bankruptcyadvisoryservice.co.uk ) and Becoming Bankrupt website  www.becomingbankrupt.co.uk/home.htm for helpful advice and points to consider.

Debt Advice/Voluntary arrangements/ Individual Voluntary Arrangement (IVA)

For formal personal or business Voluntary Arrangements contact a licensed Insolvency Practitioner. It is recommended that a phone call be made to The UK Insolvency Helpline - Freephone 0800 074 6918 www.insolvencyhelpline.co.uk for advice first. It is important to avoid insolvency practitioners who charge and 'up-front' or 'set-up' fee. If further information is needed send an email to adv@debtwise.co.uk for the 'DEBTWISE IVA Help Sheet'

Check costs as a formal Individual Voluntary Arrangement can cost £1500 to set up and creditors may still reject any proposals! Many of the companies advertising to 'reduce debts' or 'make one monthly payment over 5 years' actually set up an Individual Voluntary Arrangement.

Debt Advice Trust www.debtadvicetrust.org The Debt Advice Trust ( Tel 0800 9546518) is a UK registered not for profit organisation created to help people in serious debt to get advice on various debt solutions ranging from bankruptcy to an IVA, debt management plans etc.

Debt Watchdog www.debtwatchdog.com Provide independent debt advice and information or Debt Management and IVA.

Debt Help UK www.debthelp.uk.net Debt advice including IVA information and Debt Management Plans.

Just Debts www.just-debts.co.uk/ivas.html IVA advice and information. Also help re debt consolidation.

UK Debt Advisor www.ukdebtadvisor.co.uk Online debt resource with helpful information and solutions.

The IVA Co  -  provides IVA help www.theiva.co.uk

Gregory Pennington - Provide debt management advice and also IVA information http://www.gregorypennington.com:80/

ClearStart - provides free advice and their website is very helpful http://www.clearstart.org/iva.php .

Free IVA Advice - free IVA information and advice www.freeivaadvice.co.uk

Myvestawww.myvesta.org.uk free advice and can set up and IVA.

Trapped - www.trapped.co.uk free debt management advice. They state 'we could clear 95% debt within 5 years' (this refers to setting up and IVA which is chargeable)

MJGL (0845 8866681) www.mgjl.co.uk offer free advice and can answer IVA questions.

We Stop Debt (0800 0076277) http://www.westopdebt.co.uk:80/ offers free IVA and debt management advice.

For personal debt try CCCS (who can now set up IVA's) or National Debtline (above) first to get free advice. Advice from a free debt counselling service is strongly recommended before 'Debt consolidation loans' are considered.

Business Insolvency (note any links are purely for information purposes)

See your Accountant and if necessary contact a licensed Insolvency Practitioner to take professional advice. Care must be taken in dealing with Banks. Whilst in theory the bank might be supportive to overcome short term difficulties it might be tempting for them to call in the business overdraft !!

DEBTWISE may be able to give PRACTICAL advice with regard to most Banking problems including business/ limited company debts especially where the bank have called in an overdraft. This area can be complex however and it may be necessary to take expert legal advice. If however the Bank are making unjustified demands urgent action could be required. DEBTWISE can also give PRACTICAL advice to those who have given bank guarantees, whether or not backed up by security, and the bank are taking or plan to take action to recover debts.

Link to Lines_Henry : www.lineshenry.co.uk/business-insolvency.html
The partners and staff at Lines Henry we have been providing advice on Business Insolvency to company directors and individuals for over twenty years. In many instances they have been able to see a business continue and jobs be preserved.

Debt Forums (for exchange on information, views etc on debt related subjects)

Consumer Action Group : www.consumeractiongroup.co.uk

What Consumer : What consumer www.whatconsumer.co.uk/forum Forum for consumer issues

Debt Forum UK : www.debtforum.org.uk  (Debt Forum is a support board allowing people with debt problems to 
share their experiences with each other. Members help and offer mutual support and advice to others facing bankruptcy and similar debt 
related issues)

Debt Watchdog : forum at www.debtwatchdog.com

Other Debt Help/Advice

Counselling - To search for a registered counsellor to go through debt or other problems, The Counselling Directory may help. http://www.counselling-directory.org.uk/debt.html

Debt Assistance - Free Debt Management Guide www.debtassistancesite.com

Debt Consolidation UK - www.debt-consolidation-online.uk.com Individually tailored solutions to financial difficulties (including re-mortgage).

Budget Planning www.youbudget.co.uk - Online help with working out a financial budget and keeping it updated.

Think Money www.thinkmoney.com/expert-views.asp - Help with debt/mortgage and general finance advice.

What Consumer www.whatconsumer.co.uk has advice and information concerning consumer issues, including debt management and debt collectors

Myvesta www.myvesta.org.uk - The financial crisis management centre . Provides advice and can help with IVA questions and set up. Can also consider PPI and bank charge problems.

Debtleap www.debtleap.com advice stating 'Debt Management Companies Hurt Your Credit'. Information, useful tips and articles on debt management inluding free advice.

Clearstart ( 0800-138-5445 ) www.clearstart.org/index.php  - A national organisation set up to provide people with free debt support to deal with serious debt problems. Website gives comprehensive information of support and alternatives available.

Trapped www.trapped.co.uk - Free debt management advice.

Money Saving Expert www.moneysavingexpert.com . This site gives helps about numerous financial matters and deal including changing credit cards to gain an intererest concession.

Money.co.uk   www.money.co.uk Comparison website to help save money and compare costs on thousands of products

Moneyinfomaster  www.moneyinfomaster.com .This website aims to give people an introduction to the financial products available to people in the UK and is also aimed at people in debt or in danger of going into debt.

MoneySupermarket.com http://www.moneysupermarket.com/money/ The price comparison website to compare financial products and also debt help advice at http://www.moneysupermarket.com/debt/ .

Money Links www.money-links.net offers the best financial links to money related sites around the world, from credit card providers to insurance companies.

Your Clear www.yourclear.co.uk provides friendly, unbiased and free advice to people struggling with debt in the UK.

Debt Problems UK www.debt-problems.net  The UK's most comprehensive directory of debt problem websites, debt information and other links.

National Association of Bank and Insurance Customers (NABIC) www.LemonAid.net is an independent 'no-profit' group for consumers and commercial users and can look at unsatisfactory service or high charges. (Note  Bank Action Group www.bankactiongroup.co.uk is a self help forum to help deal with unjustified bank charges).

Guardian Money Advice Help http://www.guardian.co.uk/money/page/2007/oct/01/1

Daily Mail Newspaper Help www.thisismoney.co.uk 

Accepted will search over 200 loan plans offered by UK Lenders to search for good deals www.accepted.co.uk

Abacus offers UK Debt Advice, Consolidation loans & Management programmes. www.clear-your-debt.co.uk/debt_management

Abacus help UK residents who have been refused a loan elsewhere. www.abacus-loans.co.uk